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Sustainer Program Supervisor

Candidate will focus on increasing​ and retaining​ monthly members ​through the KCRW sustainer program. The person filling this role is responsible for engagement with current sustainers, managing a program for lapsed or uncollectable credit card payments, and data tracking and analytics. The best candidate for this position is a self-starter who is willing to take risks and strategize creatively. This person thrives in open-office, collaborative environments and is an energetic team player

Job Description

Work with Membership Manager to:

  • Develop strategies for growth and management of KCRW’s monthly giving program
  • Conduct data-driven analyses for trends and retention rates
  • Create campaigns for acquisition, lapsed payments, renewals, and upgrades for current 28,000-monthly member base
  • Craft monthly newsletters geared directly toward monthly members
  • Oversee anniversary program for monthly members
  • Communicate with various contractors for database, mailing, and premium orders
  • Manage the organization of all membership department communications
  • Work with Membership Drive Director during bi-yearly membership drives to coordinate correspondence with monthly members
  • Perform additional tasks as required or assigned by Membership Manager
  • Must be self-motivated, with limited direction from superiors

Preferred Qualifications

  • BA in Communications or related field, or at least 1 year experience with writing and distributing business communications
  • 1-2 years customer service experience
  • Experience working in non-profit environment
  • Intermediate or advanced excel skills
  • Salesforce experience
  • Excellent written and verbal communication skills

To apply, email cover letter and resume to hrjobs@kcrw.org

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