Photo: Delta passengers wait to check in following a Delta Airlines system-wide computer breakdown, at Newark International Airport in Newark, New Jersey, August 8, 2016. (Joseph Ax/Reuters)
FROM THIS EPISODE
This week has been so bad for Donald Trump that today, when Hillary Clinton made public last year's $10 million income, it caused hardly a ripple. After all, she and Bill paid 43.2% in state and federal taxes. Then, there were the latest poll by NBC and the Wall Street Journal. Janet Hook, covers national politics for the paper, has an update.
This week — at the height of the travel season — Delta Airlines had to cancel more than 2000 flights and upset the plans of hundreds of thousands of passengers. When a computer failed, backups didn't kick in, and an IT system of awesome complexity multiplied disruptions all over the world. Delta struggled to limit the passenger backlash, but on Monday alone, Twitter conversations involving the airline skyrocketed from a daily average of 3,600 to 43,000.
In the past few months, United-Continental, US Airways, Alaska Air and Southwest have all been hit by similar problems, one that's all too common as airlines upgrade their networks but don't have the luxury of days off to test for problems. That's made for a lot of expensive surprises. We hear from experts who say it's inevitable there will be more to come, and hear tips about what passengers can do.
Carey on Delta meltdown as reflection of problem with aging technology
Carey on carriers’ pacts that leave Delta passengers in the lurch
Charette's 2015 report, "Lessons from a Decade of IT Failures"
Leff on how Delta should have handled its IT meltdown for its customers
Talwar on technology and the future of travel
There’s a consensus among sports historians that the world has never seen an athlete like Michael Phelps…going all the way back to the Olympiad of Ancient Greece. Last night, at the age of 31, he won his 13th Gold Medal in spectacular fashion — during his fifth Olympics.
That’s not to take the spotlight off Simone Manuel, the first black woman American swimmer to win Gold -- while setting an Olympic record. Mel Stewart, who was called "Gold Medal Mel" as a two-time Olympic champion in 1992, is founder of the sport's leading news website, Swim Swam. Steward has more on the two Americans who made history of a special kind last night in Rio.
American Swimmers Michael Phelps and Simone Manuel
react after their Gold Medal wins yesterday in Rio.
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