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I was late to a meeting recently – really late, I mean, like 25 minutes late – and I'm aware, of course, that even five minutes late is late, and that part of the problem with doing business in this business is that a lot of people, like me, don't think of five minutes late as being really late – we think of it as a cushion, as a mulligan we take throughout the day.  I'm not saying we're right to do it, but we've all, occasionally, done it...



Rob Long