Stressed-Out Fliers and Flight Attendants

JetBlue flight attendant Steven Slater has achieved folk-hero status by denouncing a passenger on a JetBlue aircraft's public address system, grabbing a beer and sliding down the emergency chute. He could get a jail term for endangering workers on the tarmac at New York's Kennedy Airport. So why have 143,000 people become Slater's fans on Facebook? Charlie Leocha is Director of the nonprofit Consumer Travel Alliance.