US Department of Veterans Affairs
Under Secretary for Benefits at the US Department of Veterans Affairs; former Air Force Brigadier General
PROFILE
Allison Hickey
Guest
FROM Allison Hickey
Which Way, L.A.?
Veterans and the VA: Worst Backlog in Washington Here's the kind of decision required of the Veterans Administration: is that traumatic brain injury from high school football or a roadside bomb in Iraq? Questions like that are just one reason the VA is so far behind in processing claims. While President Obama, Mitt Romney and politicians on both sides of the aisle agree that American veterans should get the benefits they deserve, many veterans are frustrated.
To the Point
The Worst Backlog in Washington Despite all the issues that keep them apart, President Obama, Mitt Romney and every other American politician agree that American veterans should get the lifetime benefits they deserve. But the Veterans Administration has been infamous for its "backlog" in processing claims, going back to before September 11. Despite 4000 new workers since 2008, less than 80 percent of the work has been done, frustrating veterans of Afghanistan, Iraq, Vietnam, Korea -- even World War II. Are still more workers needed? How about shifting from paper files to computers? We look at the problem and some proposed solutions. This story was informed in part from sources in the Public Insight Network. You can find out more at www.kcrw.com/insight .
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