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    Back to Which Way, L.A.?

    Which Way, L.A.?

    JetBlue Fighting the Valentine's Day Blues

    Jet Blue was an American success story, until a massive storm hit the East Coast on Valentine's Day. Most airlines cancelled flights, but JetBlue took a gamble , which left passengers trapped for hours on planes iced-in at airports.

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    By Warren Olney • May 12, 2014 • 1 min read

    Jet Blue was an American success story, until a massive storm hit the East Coast on Valentine's Day. Most airlines cancelled flights, but JetBlue took a gamble, which left passengers trapped for hours on planes iced-in at airports. At other airports, security forces had to be called to deal with passengers outraged at an airliner that's been tops in service and customer satisfaction since its founding in 1999. Full operations should be resumed by Wednesday, but the founder-CEO says he's "humiliated and mortified." Former airline executive, Robert Ditchey, says the public shares part of the blame.

    The full episode

    1 of 3
    Jet Blue, the Oscars and Presidents Day
    1. 1:09JetBlue Fighting the Valentine's Day BluesYou’re reading this
    2. 8:46Studios Try to Influence Oscar Voters
    3. 18:24The Evolution and Relevance of Presidents Day
    • https://images.ctfassets.net/2658fe8gbo8o/AvYox6VuEgcxpd20Xo9d3/769bca4fbf97bf022190f4813812c1e2/new-default.jpg?h=250

      Warren Olney

      former KCRW broadcaster

    • KCRW placeholder

      Karen Radziner

      Managing Producer, To the Point & Which Way LA?

    • KCRW placeholder

      Robert Ditchey

      Airline management consultant

      News

    The full episode

    1 of 3
    Jet Blue, the Oscars and Presidents Day
    1. 1:09JetBlue Fighting the Valentine's Day BluesYou’re reading this
    2. 8:46Studios Try to Influence Oscar Voters
    3. 18:24The Evolution and Relevance of Presidents Day
    Back to Which Way, L.A.?