Four-Star Hospitality Secrets

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Four-star waiter and author Phoebe Damrosch shares four-star hospitality secrets. In her book, Service Included, Damrosch details her rigorous service staff training for New York's Per Se. It's all about finesse and making the guest comfortable. She also talks about the roles of being of service, subservient and providing hospitality, which are traditionally female qualities in our culture, until it comes to the four-star restaurant, where these roles are typically filled by men. Damrosch was one of only a couple female captains at Per Se.

Music break: Sweet Pie by RJD2