JetBlue Fighting the Valentine's Day Blues

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Jet Blue was an American success story, until a massive storm hit the East Coast on Valentine's Day. Most airlines cancelled flights, but JetBlue took a gamble, which left passengers trapped for hours on planes iced-in at airports. At other airports, security forces had to be called to deal with passengers outraged at an airliner that's been tops in service and customer satisfaction since its founding in 1999. Full operations should be resumed by Wednesday, but the founder-CEO says he's "humiliated and mortified." Former airline executive, Robert Ditchey, says the public shares part of the blame.

Credits

Guest:
Robert Ditchey - Airline management consultant

Host:
Warren Olney

Producer:
Karen Radziner