Mortgage Complaints on the Rise — Again

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So-called "troubled mortgages" helped cause the Great Recession, and the biggest banks were forced into a $26 billion settlement with 49 state attorneys. The banks then sold billions of dollars worth of home mortgages to servicing companies. That's become a booming business, but Katherine Porter says it has "overpromised and under-delivered." She is a professor at UC Irvine's School of Law, appointed by Attorney General Kamala Harris to oversee the mortgage settlement.