The Credit Card Economy Comes Home to Roost

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Credit card companies made big money by extending balances and reducing interest rates to millions of US consumers. But times have changed. Now, when other businesses are desperate for customers, credit card companies are reducing credit lines, jacking up rates and even closing accounts. But, when their “best” customers charge a lot but pay back only a little, how do they decide who to get rid of and who to keep on the hook? What happens when an industry that extends “easy credit” in good times has to contract? Is anyone looking out for consumers? 

Credits

Guests:
Kelli Grant - Senior Consumer Reporter, SmartMoney.com, Robert Manning - Rochester Institute of Technology, Gail Hillebrand - Manager, Consumers Union's Financial Services Advocacy Campaign, Dan Ariely - Duke University

Host:
Warren Olney

Producers:
Andrea Brody, Christian Bordal