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FROM THIS EPISODE

STEVE COFFMAN
Vice President, Product Development, Library Systems and Services, Inc.

NANCY O'NEILL:
Head of Reference Services at Santa Monica Public Library

SUSAN MCGLAMERY:
Head of 24/7, the cooperative digital reference service of the Metropolitan Cooperative Library System (MCLS)
http://www.247ref.org/portal/access2.cfm?lib=Public (http://www.smpl.org) (http://www.smpl.org) (http://www.asknow.org)

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