Listen Live
Donate
 on air
    Schedule

    KCRW

    Read & Explore

    • News
    • Entertainment
    • Food
    • Culture
    • Events

    Listen

    • Live Radio
    • Music
    • Podcasts
    • Full Schedule

    Information

    • About
    • Careers
    • Help / FAQ
    • Newsletters
    • Contact

    Support

    • Become a Member
    • Become a VIP
    • Ways to Give
    • Shop
    • Member Perks

    Become a Member

    Donate to KCRW to support this cultural hub for music discovery, in-depth journalism, community storytelling, and free events. You'll become a KCRW Member and get a year of exclusive benefits.

    DonateGive Monthly

    Copyright 2026 KCRW. All rights reserved.

    Report a Bug|Privacy Policy|Terms of Service|
    Cookie Policy
    |FCC Public Files|

    Back to Good Food

    Good Food

    Online ordering is easier than ever. But is it hurting restaurants?

    If you’ve recently searched for food delivery on Google, you might have noticed the “Order Online” button that appears under many restaurant listings.

    • rss
    • apple-podcasts
    • spotify
    • Share
    By Evan Kleiman • Sep 24, 2019 • 1 min read

    If you’ve recently searched for food delivery on Google, you might have noticed the “Order Online” button that appears under many restaurant listings. What appears to be a convenience is actually far more insidious, according to some restaurant owners.

    Annie Miler has been serving grilled cheese sandwiches, chocolate chip cookies, and seasonal salads for nearly two decades at her neighborhood bakery and cafe Clementine in Century City and Beverly Hills. She tells KCRW’s Good Food that Google’s search engine drives customers to delivery services like Postmates and Grubhub,cutting into profits—and with it, her ability to stay afloat.

    The full episode

    3 of 5
    “The Way We Eat Now”
    1. 0:00How modern eating habits are reshaping the world and our lives
    2. 26:25Chef Steve Samson seeks to preserve the Jewish-Italian kitchen
    3. 35:26Online ordering is easier than ever. But is it hurting restaurants?You’re reading this
    4. 43:30Bill Addison falls for a ceviche counter with neighborhood appeal
    5. 47:09Going mad for pears at the Santa Monica Farmers Market
    • https://images.ctfassets.net/2658fe8gbo8o/AvYox6VuEgcxpd20Xo9d3/769bca4fbf97bf022190f4813812c1e2/new-default.jpg?h=250

      Evan Kleiman

      host 'Good Food'

    • KCRW placeholder

      Nick Liao

      Managing Producer, Good Food

    • KCRW placeholder

      Joseph Stone

      Producer, Good Food

    • https://images.ctfassets.net/2658fe8gbo8o/AvYox6VuEgcxpd20Xo9d3/769bca4fbf97bf022190f4813812c1e2/new-default.jpg?h=250

      Laryl Garcia

      Senior Director, Good Food

      CultureFood & Drink

    The full episode

    3 of 5
    “The Way We Eat Now”
    1. 0:00How modern eating habits are reshaping the world and our lives
    2. 26:25Chef Steve Samson seeks to preserve the Jewish-Italian kitchen
    3. 35:26Online ordering is easier than ever. But is it hurting restaurants?You’re reading this
    4. 43:30Bill Addison falls for a ceviche counter with neighborhood appeal
    5. 47:09Going mad for pears at the Santa Monica Farmers Market
    Back to Good Food