Basic Website Help
How do I find the main navigation or the live streams (OnAir, Eclectic24, or News24)?
Main Navigation: Select to top-left hamburger navigation icon to display the main menu.
Streams: Select or mouse-over the "ON AIR" icon to reveal other live streams.
What if I need to pause the player?
To open and collapse the player controls, select the "headphones" icon in the top navigation bar.
Where can I find the playlist?
The playlist is the first text item in the main navigation menu.
How can I skip forward in an OnDemand episode?
You can skip or rewind using the yellow scrubber handle which runs along the bottom of the player.
How do I search?
The 'Search' button islocated on the top right in the navigation bar and looks like a magnifying glass.
The online streams aren't working. What should I do?
Some browsers (particularly those at work offices) may have flash streaming blocked. Please disable flash in your browser's plug-in settings and try streaming again. This will trigger KCRW's mp3 stream instead.
Frequently Asked Questions / General Help
Reasons to Support KCRW
KCRW receives the majority of its operating funds from individual members – and for less than the cost of a daily newspaper, you too can support some of the most important programs on radio. Your membership provides us with the dollars to support NPR and PRI programs and KCRW produced shows like To the Point, The Treatment, Left, Right & Center and Which Way, L.A.?. Your annual subscription allows us to produce Morning Becomes Eclectic with its dynamic line-up of live performances and music shows with DJs who handpick their music. This is a singular achievement in a time of anonymous, automated radio. Listen as a subscriber and ensure KCRW has the resources to sustain news and music services that go beyond the borders of public radio.
If you have a question about KCRW Membership, please contact the KCRW Membership Department via e-mail at firstname.lastname@example.org, or by phone at 310-314-4635 or 800-600-KCRW (5279).
KCRW Membership Levels and Benefits
While there are numerous levels of KCRW Membership listed below, you may donate any amount you wish. Installment plans are available for membership levels of $384 or higher. If you are interested in a sustained monthly giving program that allows your membership to auto-renew itself, consider our Monthly Subscriber levels.
$40: Basic member benefits include eligibility for On-Air and Online Giveaways (tickets to shows/events, or CDs).
- Angel Membership:
- Fringe Benefits Card
- Eligibility for On-Air and Online Giveaways (tickets to shows/events, or CDs)
- Eligibility to be entered in KCRW sweepstakes
- Attend First Take (formerly Matt's Movies)
- Angel Thank You Gift:
- $384 Angel: Choose 3,000 Frequent Flyer Miles OR one Angel Club (except DVD Club) OR one KCRW Thank You Gift.
- $500 Angel: Choose 5,000 Frequent Flyer Miles OR one Angel Club OR one KCRW Thank You Gift.
- $1,200 Archangel: Choose 10,000 Frequent Flyer Miles OR two Angel Clubs OR one KCRW Thank You Gift.
- $2,000 Archangel: Choose 15,000 Frequent Flyer Miles OR two Angel Clubs OR one KCRW Thank You Gift.
- $2,500 Archangel: Choose 20,000 Frequent Flyer Miles OR two Angel Clubs one KCRW Thank You Gift.
Monthly Sustainer Membership
You can join our Monthly Sustainer Program anytime of the year and make your membership contribution on a monthly basis at a donation level that's just right for you.
When you select one of the following Monthly donation levels, you authorize to have your membership contribution automatically applied to your credit card every 30 days:
- Monthly: $5, $10 or $20 a month
- Monthly Angel: $32 or $45 a month
- Monthly Archangel: $100, $175, $210 a month
Monthly Members receive the following benefits:
- Fringe Benefits Card
- Eligibility for On-Air and Online Giveaways (tickets to shows/events, or CDs)
- Year-round eligibility to be entered in KCRW sweepstakes
- Attend First Take (formerly Matt's Movies) (Available at Monthly Angel/Archangel levels)
Monthly Members at $5 a month or more receive one KCRW Thank You Gift. Monthly Angels and Monthly Archangels receive the choice of 1 to 2 Angel Thank You Gifts (with the exception of Frequent Flyer Miles).
Monthly Membership is convenient as you never have to worry about your membership expiring. All Monthly Memberships are set to auto-renew on the anniversary date each year - at which point you'll receive a NEW Fringe Benefits Card and you get to select your choice of a NEW KCRW Thank You Gift or Angel Thank You Gift for your Anniversary.
KCRW has an annual membership renewal cycle. New Membership and Renewing Membership Donations (excluding Monthly Sustaining Memberships – "Monthly Membership") provide a member with 12 months of membership benefits to KCRW.
Members can renew their membership 3 months prior to their membership expiration date. A donation made more than 3 months prior to a member's expiration date (or within the first 9 months after a member's New or Renewing Membership Donation was made) is not considered an "early membership renewal" – it is considered an Additional Gift.
If you have a question about the status of your KCRW Membership, please contact the KCRW Membership Department via e-mail at email@example.com, or by phone at 310-314-4635 or 800-600-KCRW (5279).
Additional Gifts of $60 or more are eligible to receive a Thank You Gift and are automatically entered in all available KCRW sweepstakes – however, they do not extend the length of a membership (with the exception of a Membership Upgrade).
Additional Gifts are donations made more than 3 months prior to a member's expiration date (or within the first 9 months after a member's New or Renewing Membership Donation was made).
Although members can renew their membership only once a year, they can always give an Additional Gift as many times as they like. Some members even give each pledge drive to take advantage of the great Thank You Gift!
Depending on the amount, a donation will upgrade a member to a higher level of membership for one full year if it is both of the following:
- made within the first 9 months after a member's New or Renewing Membership Donation was made
- equal to the full amount of the next level of membership, or any other higher membership level
Refunds and Thank You Gift Exchange
All contributions to KCRW are non-refundable.
Thank You Gifts may be ordered at the time of donation and may be exchanged only if defective or sent in error.
Locating Your KCRW Membership Number
Your KCRW membership number is a five, six eight digit number. You can find it on the back of your Fringe Benefits Card. You can also find it located just above your name and address on all KCRW mailings.
You will be asked for your membership number for On-Air and Online Giveaways and when making reservations for First Take. If you are not able to provide your member number, don't worry. You can also provide your contact information – ie: phone number, mailing or e-mail address.
If you don't know your member number, please contact the KCRW Membership Department via e-mail at firstname.lastname@example.org, or by phone at 310-314-4635 or 800-600-KCRW (5279).
Updating/Cancelling your KCRW Membership
Please let the KCRW Membership Department know if you have moved, changed your name, phone number, mail or e-mail address, or made other changes to your personal information. You can also update account preferences in regards to receiving mail, e-mail or other concerns related to your membership account. We want you to stay a KCRW Supporter forever, but you may cancel your subscription at anytime. Just contact the KCRW membership Department with your request via e-mail at email@example.com or phone at 310-314-4635 or 800-600-KCRW (5279).
On-Air and Online Giveaways
All giveaway winners are allowed one giveaway return per 30 days (Starting the day of the ticket win) in order to reset their ticket eligibility. Any additional giveaway returns within the 30-day period will require the winner to wait the traditional 90 days in order to win another on-air on online giveaway.
KCRW offers On-Air Giveaways everyday (up to five times a day!) for just-released CD's and tickets to concerts, movies, festivals and other events around Southern California. KCRW also offers Online Giveaways to events in San Francisco, San Diego and New York via Twitter, Facebook and our Eclectic24 music stream.
All current KCRW members are eligible to win tickets every 90 days on a first-come, first-served basis. Giveaway winners will be asked to provide their member number and contact information. Individuals are only allowed to use their KCRW member number in order to win a giveaway. All On-Air and Online Giveaways are non-transferable.
The phone number to call for On-Air Giveaways is 877-600-KCRW (5279).
Fringe Benefits Card
The Fringe Benefits Card is available at the $60 one-time donation level or $5 a month donation level.
The Fringe Benefits Card offers KCRW members discounts up to 10-20% off at more than 1,100 Southern California (and beyond!) merchants – including stores, services, restaurants, theaters, museums, event venues and music stores around town and online.
Members must present a valid Fringe Benefits card with member number in order to receive discounts from participating providers. Donations cannot be rush-processed for a member so they can take advantage of a discount – this is as a courtesy to other members who have made donations prior.
The Fringe Benefits Card will include only the one or two names that are on your account. If using two names, both people on the account must reside at the same address.
To order an additional Fringe Benefits Card (cost = $5), please contact the KCRW Membership Department by phone at 310-314-4635 or 800-600-KCRW (5279).
To report a lost card and request a replacement, or upgrade to the Fringe Benefits level, please contact the KCRW Membership Department via e-mail at firstname.lastname@example.org, or by phone at 310-314-4635 or 800-600-KCRW (5279).
For the most current listing of where to get discounts and to learn how to access the Fringe Benefits Directory from anywhere on your wireless device, click here or visit KCRW.com and select Fringe Benefits located on the menu bar.
First Take (formerly Matt's Movies)
First Take is KCRW's movie screening program – a benefit for Angel/Archangel and Monthly Angel/Archangel members (First Take members are eligible to bring a guest to each and every screening).
Nearly every month, KCRW screens the best of independent, foreign and other challenging films at theaters throughout Southern California, usually the week before the film opens. Be the first to see the movies that eventually everyone will be talking about.
Announcements for First Take are run on-air from 5am to midnight within the week before each screening. In addition, we now send e-mail notifications to members of First Take.
Reservations must be made online once the movie has been announced on-air or via e-mail. The link to the RSVP webpage for First Take will be included in the e-mail notification that all First Take members receive. You will need to provide your Angel or Archangel member number, e-mail address, and indicate whether you will be attending with a guest.
If don't know your member number, or need assistance in the reservation process, please contact the KCRW Membership Department via e-mail at email@example.com, or by phone at 310-314-4635 or 800-600-KCRW (5279).
If you have questions or comments regarding First Take, feel free to send and e-mail to Matt Holzman, the host of First Take, at firstname.lastname@example.org.
KCRW Thank You Gifts
KCRW offers a variety of Thank You Gifts from which to choose from as a Thank You Gift for your donation.
Everyone who subscribes to KCRW at either the $60 level or more, or as a Monthly at $10 a month or more, is eligible to choose to receive a KCRW Thank You Gift: T-Shirt, Mug, Cap, Bag, Sweatshirt, or CD.
Everyone who joins KCRW at either the $60 level or more, or as a Monthly member at $10 a month, or more, is eligible to choose to receive a KCRW Thank You Gift available at their respective level.
During our twice-yearly pledge drives (Winter and Summer), we offer an even more extensive selection of Thank You Gifts: CD packs, tickets to concerts and events, vacation packages, and gift certificates to restaurants, spa treatments and a variety of adventurous endeavors (ie: rock climbing lessons, balloon ride, helicopter tour, etc.)
Thank You Gifts may take 6-8 weeks to reach you and we thank you for your patience. You may designate one alternate shipping address for your Thank You Gift(s) per donation.
Frequent Flyer Miles
Frequent Flyer Miles for the American Airlines AAdvantage® program, and United are available as a Thank You Gift at the Angel/Archangel and Monthly Angel/Archangel levels. At the time of your donation we'll ask for your frequent flyer number and the name on the mileage account.
It generally takes 3-4 weeks from the time we process your donation for the miles to be credited to your account. You will see the miles on your next account statement from the airline.
All Thank You Gifts sent to an address inside the U.S.A. come with free shipping. If you're living in a foreign country and are both eligible and wanting to choose a Thank You Gift, please contact Membership Department to be quoted on a shipping charge: Call 310 314 4635 or email email@example.com.
KCRW accepts the following methods of payment for donations: credit cards (Visa, MasterCard, American Express), personal checks, cashier's checks, and money orders. If you absolutely must pay your donation in cash, please contact the KCRW Membership Department by phone at 310-314-4635 or 800-600-KCRW (5279).
Currently, KCRW has three Membership Drives each year. The Spring Membership Drive occurs around mid May. The Fall Drive occurs around mid October. There is also a third mini-drive in December. KCRW offers special thank you gifts, free bonus items and sweepstakes prizes during these fundraising efforts.
Giving a KCRW Membership is a great gift. Gift Memberships can be done online at KCRW.com, by phone when you call the KCRW Membership Department at 310-314-4635 or 800-600-KCRW (5279), or by mail when you send a check to KCRW Membership, 1900 Pico Blvd, Santa Monica, CA.
We will need the following information for both the gift giver and the gift recipient of the Gift Membership: name(s), mailing address, phone and e-mail (optional). We will also need to know the membership level and any KCRW Thank You Gifts that should be included with the Gift Membership.
If your employer participates in a Matching Gift program, they will match the tax-deductible portion of your contribution. Matching Gifts will not increase your membership level or overall donation because it is a tax-deductible donation for your employer.
Contact the Human Resources or Community Relations Department of your employer to obtain a Matching Gift form. Complete the Employee portion of the form and mail it to: KCRW Matching Gifts, 1900 Pico Boulevard, Santa Monica, CA 90405.
A list of Matching Gift companies is available at KCRW.com.
Tax Deductibility of Donations and Fair Market Value of KCRW Premiums
KCRW, a non-profit public radio station, is wholly owned and operated by Santa Monica College. Contributions to KCRW are tax-deductible to the extent allowed under Internal Revenue Code Section 170(b).
If you received any Thank You Gift(s) as part of your donation, the amount of your contribution that is deductible, for federal income tax purposes, is limited to the amount by which your gift exceeds the fair market value of the Thank You Gift(s) you receive (ie: the value of your donation minus the value of your Thank You Gift(s) = the amount of your tax deductible donation).
Tax Letter (Acknowledgment)
A tax letter is issued each January, for the previous calendar year, to members via e-mail or mail.
If you have not received a tax letter, or would like to request one, please contact the KCRW Membership Department via e-mail at firstname.lastname@example.org, or by phone at 310-314-4635 or 800-600-KCRW (5279).
Fair Market Value
The fair market values of our KCRW Thank You Gifts and Angel Thank You Gifts are as follows:
- T-Shirt (S/S) = $10
- T-Shirt (L/S, crew neck) = $14
- T-Shirt (L/S, hooded) = $14
- Sweatshirt (L/S, crew neck) = $20
- Sweatshirt (L/S, zip/hooded) = $20
- Cap = $10
- Carry-All Bag = $4
- Daniel Peacock Bag = $7
- Messenger Bag = $25
- Mug = $10
- Music Stick = $15
- CD = $11 (Club x 9 = $99)
- Cookbook = $20 (Club: $20 x 5 = $100)
- Book = $15 (Club x 5 = $75)
- DVD = $14 (Club x 7 = $98)
- Klean Kanteen = $12
- Frequent Flyer Miles (American Airlines AAdvantage®, United) = $0.03/mi.
KCRW does not or sell exchange our members' information with any political party or advocacy organization. Occasionally we make our members' names available to only local, culturally-related organizations that either provide special offers to KCRW members and listeners, or in which we think our members may have an interest.
If you do not want your name, mail or e-mail address made available, please contact the KCRW Membership Department via e-mail at email@example.com, or phone at 310-314-4635 or 800-600-KCRW (5279). You may also opt-out while subscribing online when you reach the page to enter your Contact Information.
If you have other questions about KCRW Membership, please contact the KCRW Membership Department via e-mail at firstname.lastname@example.org, or phone at 310-314-4635 or 800-600-KCRW (5279).
For issues not addressed on this page, please visit KCRW.com and enter the subject of your concern in the "Search" field located on the top-right side of the main page. You can also refer to "About" or "KCRW A-Z" located on the menu bar at the top of the main page.
Content Producers / Musicians
How do I pitch a story to KCRW?
We are dedicated to supporting the work of independent contributors through KCRW's Independent Producer Project. KCRW accepts multimedia and audio story pitches for a full spectrum of projects, from one-off features to longterm partnerships. Pitch us here
How do I submit my music to KCRW?
Through the years, KCRW has been known as one of very few stations that listen to and play music from anyone who wants to send it to us. We've pledged to continue this tradition. Our digital submission system, Malcolm, allows you to submit your three best tracks to our secure and private server. Meet Malcolm here.