Where the Heck is My Waiter?


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Even the most delicious food can't make up for poor service in a restaurant. Some restaurateurs have figured out the formula for good service.

Danny Meyer is President and CEO of Union Square Hospitality Group, which includes 11 restaurants: Union Square Café, Gramercy Tavern, Eleven Madison Park, Tabla, Blue Smoke, Jazz Standard, Shake Shack, The Modern, Café 2 and Terrace 5 at MOMA, and Hudson Yards Catering.

His latest book examines the power of hospitality in restaurants, business and in life. Setting the Table: The Transforming Power of Hospitality in Business, is a book that is part memoir, part-business book.  Danny tells colorful stories about chefs, customers, reviewers and family members, and gives a look behind the kitchen door.  His restaurants have earned 17 James Beard Awards in a world where restaurants are continually closing their doors.  Danny believes that his business vision of "enlightened hospitality" is integral to success.